Back Office Dispatch Portal
LIVE INTAKEStructured call logs, approved routing rules, and technician handoffs.
Marcus Vance((555) 382-9102)
High1428 Elmwood Ave, Metro Area12 mins ago (10:42 PM)
A/C completely stopped blowing cool air. Ambient temp 82°F indoors. Customer has elderly parent at home.
Category: No CoolingPending Dispatch
Sarah Jenkins((555) 912-4410)
Urgent Safety804 Oak Ridge Terrace28 mins ago (10:26 PM)
Caller reported a faint burning smell when heat cycled. AI safety trigger transferred immediately to On-Call Tech.
Category: Emergency / SafetyEscalated to Human
Robert Chen((555) 204-7711)
Medium310 Pinecrest Blvd1 hour ago
Wants to confirm arrival time window for tomorrow's scheduled maintenance visit.
Category: Appointment HelpAssigned
Elena Rostova((555) 441-[8920])
Routine921 Westview Lane2 hours ago
Inquired about annual heat pump tune-up package and pricing sheet.
Category: MaintenanceResolved
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